Shipping, Returns & Exchanges

Shipping, Returns & Exchanges

At 3Li Shops, we want every purchase to be straightforward and worry-free. This page covers everything you need to know about how we deliver your order and how we handle returns and exchanges.

Part 1 — Shipping & Delivery

Delivery Areas

We deliver to all regions of Saudi Arabia using trusted, tracked courier partners.

Business days are Sunday – Thursday. Fridays, Saturdays, and public holidays are excluded. Delivery times may be extended during Ramadan, Eid, and peak sale periods.

Order Tracking

Once your order is dispatched, you will receive an SMS and/or email containing your tracking number and a direct link to monitor your shipment in real time. You may also contact us via WhatsApp at any time to check your order status.

Failed Delivery

If delivery is unsuccessful due to your absence or incorrect address details, the courier will contact you to arrange a new delivery slot. If we are unable to reach you within 5 business days, the item may be returned to us and a re-delivery fee will apply.

Part 2 — Returns

General Return Conditions

We accept return requests provided all of the following conditions are met:

• Return is requested within 3 days of the date you receive the item
• The watch is in its original, unworn condition — no signs of use
• Original box, documentation (manuals, warranty cards), and all accessories are included
• All original seals and protective stickers are intact and unremoved
• Original purchase invoice is included with the return

Accepted Return Reasons

• Item received is materially different from its description on the website
• Item arrived damaged or defective
• Incorrect item sent due to a fulfilment error on our part

Non-Returnable Situations

• The watch has been worn or used after delivery
• Original seals, stickers, or box have been removed or damaged
• Accessories or documentation are missing
• More than 3 days have elapsed since the delivery date
• Antique & Vintage watches: natural age-related characteristics described in the listing are not grounds for return

Antique and vintage pieces carry the beauty of age — patina, minor surface marks, and period-specific features are part of their character and are clearly described in each listing. We strongly recommend reading the full description and reaching out via WhatsApp before purchasing if you have any questions.

How to Initiate a Return

1. Contact us via WhatsApp or our Contact page, providing your order number and reason for return.
2. We will respond within 2 business days to confirm eligibility and provide return instructions.
3. Repack the watch in its original box and ship it according to the instructions provided.
4. Once received and inspected, we will process your refund or exchange.

Part 3 — Exchanges

Exchanges are accepted in the following situations:

• Item received is damaged or defective
• Wrong item delivered

Exchange requests are subject to the same conditions as returns. Exchanges are fulfilled subject to stock availability. If the requested replacement is unavailable, a full refund will be offered.

Part 4 — Refunds

Where the return is due to our error (wrong item sent, item arrived damaged), we will refund the full purchase price including any shipping fees paid. For standard returns within policy, original shipping fees may be deducted from the refund.

Contact Us

For any questions about shipping, returns, or exchanges, please get in touch:

We always encourage customers to contact us before purchasing — especially for antique and vintage pieces. Our team is happy to share additional photos, answer questions about condition, and help you make a confident decision.